Do I have to pay to use Moonbeam?
Moonbeam will be free to use after our alpha and beta phases are concluded. By supporting Moonbeam in this BackerKit campaign, you can get alpha or beta access and help shape the platform’s features!
Last updated: July 01, 2024 10:59
When does alpha and beta phase begin?
We expect to begin our alpha phase in Q4 2024 and our beta phase in Q1 2025.
To be transparent, if we receive abundant support from the community during this BackerKit and then receive follow-up funding, these timelines will likely be expedited. We have no idea what to expect from this BacakerKit campaign, so we decided to project these timelines based on our current on-hand funding.
Last updated: July 07, 2024 12:25
How can creators keep 100% of what they earn? Doesn't Moonbeam need to make money too?
Moonbeam sells packs of moonstones. When you buy moonstones, Moonbeam makes a small margin from the sale of those moonstones. This means the more moonstones people buy, the more Moonbeam and creators make! We want to ensure our success is tied to the success of our creators and community. We believe this is fair and transparent for all involved.
Last updated: July 01, 2024 11:03
How does Pyxis work?
Pyxis is our proprietary moderation technology. Initially, Realm owners will use Pyxis to establish moderation settings within their Realm. There is a baseline moderation standard for Pyxis platform-wide, but moderators make decisions regarding content in their Realm. This ensures Pyxis best meets the needs of each Realm and their unique communities.
Once we achieve full-scale on Moonbeam and validate Pyxis at the Realm level, we plan to put Pyxis in the hands of individuals so you can further curate your experience on Moonbeam as you best see fit.
Last updated: July 01, 2024 11:15
What type of technology is Pyxis?
Pyxis is an LLM used to identify, recognize, and understand the sentiment and nuances of human language. It is a tool to keep you safe online. We fully agree with BackerKit’s stance on new technologies. Pyxis is not, nor will it ever be, a tool that generates artwork, imagery, videos, etc.
Moonbeam is made for humans. We see new technology, such as Pyxis, as a tool to improve our lives, not the other way around. Period.
Last updated: July 01, 2024 11:27
Can I stream on Moonbeam and simulcast on other platforms?
Moonbeam does not have an exclusivity clause. We believe all creators should stream and simulcast on as many platforms as possible. Our thesis is simple: if we need to have an exclusivity clause to keep creators and their communities on Moonbeam, then we’ve failed in our mission. That’s why we’ll never have one.
Last updated: July 03, 2024 13:55
What are Moonstones?
Moonbeam simplifies earning with moonstones, virtual goods anyone can buy on our platform. For every moonstone a fan gives a creator, the creator earn $0.01. For instance, if a fan gives a creator 100 moonstones, the creator earns $1. This ensures that creators keep 100% of what they’re given with no hidden fees or gimmicks.
So, how does Moonbeam make money? Moonbeam makes money by selling packs of moonstones at various prices, incentivizing bulk purchases for greater value. For example, you can buy 750 moonstones for $9.99 or 4,250 moonstones for $49.99.
You can use moonstones for subscriptions, donations, tips, merchandise sales, and more. This means creators always receive 100% of their earnings, making Moonbeam one of the only platforms where creators can sell their merchandise without paying any fees or cuts to the platform.
Last updated: July 04, 2024 17:26
What is Moonbeam+?
Running a live streaming platform comes with high costs, and we believe in transparency. To ensure sustainability while providing significant benefits to you, we’ve developed Moonbeam+. Moonbeam+ is an optional monthly subscription with platform-wide perks, including:
- Ad-Free Viewing: Enjoy an uninterrupted, ad-free experience across Moonbeam.
- Increased Ad Revenue for Creators: Moonbeam pays creators ad revenue they would have earned when you skip an ad, plus a bonus. With Moonbeam+ you don’t have to watch ads, and creators earn more!
- Increased Earnings for Creators: Creators receive a 5% payout bonus on any moonstones they earn. Yes, this means creators can earn 105%!
- Early Features: Get early access to experimental features.
- Additional Benefits: Enjoy a host of other exclusive perks.
The number of months of Moonbeam+ you receive varies by reward tier. More importantly, those months don’t start to count down until Moonbeam enters our full launch phase—which means you’ll have these perks for the entire alpha and beta phases before the additional months kick in!
Last updated: July 07, 2024 12:27
Will I be able to get a Realm in Alpha access?
Currently, only Backers who pledged at the Realm owner pledge level and above will have Realm in Alpha access. We will open Realms for everyone once we reach full launch. This helps manage our support load during Alpha, given our limited team size and resources.
Last updated: November 08, 2024 06:08
I have a Realm in Alpha, will I get additional invites?
If you have a Realm in Alpha access, you’ll initially be given 25 invite codes to Moonbeam during Alpha access. This allows you to invite members of your community into your Realm and onto Moonbeam so you can begin fostering a thriving community in your Realm out the gate!
Last updated: November 08, 2024 06:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.